Privacy Policy
LAST UPDATE: 22 SEPTEMBER 2022

We are committed to respecting the privacy of your Personal Information. This privacy policy applies to National AC Parts and details how we collect, manage and use Personal Information. We appreciate that individuals are concerned about the security of their Personal Information and we are committed to protecting any Personal Information in our custody or control. We are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our Partners are independent of National AC Parts and may have privacy policies which differ from ours. Our Partners are responsible for their own privacy policies and privacy practices. Please contact our Partners directly for further information on their privacy policies.

This Privacy Policy applies when you sign up for, access, or use our services, features, technologies, functions or purchase goods and services offered on www.daikinspareparts.com.au (“website”) and in relation to Personal Information we may otherwise collect during the course of our business as set out in this Privacy Policy. We may amend the Privacy Policy at any time.

Collecting Personal Information
We receive and store certain types of information from you when you interact with the website to deliver the products you request from us, and help improve your overall online experience. When you purchase with National AC Parts, we may collect the following types of information; (i) contact information such as your name, business name, email, mobile phone number; (ii) required licences; and (iii) delivery addresses.

We may also collect your Personal Information if you enter a competition or promotion we run (either directly or through our marketing agents or our Partners). We may collect Personal Information about our Partners’ staff directly from those staff or from our Partners. The information we collect about our Partners’ staff may include your name, position, contact details and training records. We may also collect the Personal Information of our suppliers and service providers’ staff during the course of our business activities. This information may include your name, contact details and position. We will collect this information directly from you, or from the applicable supplier or service provider.

We may also collect additional information from or about you in other ways, such as through contact with our customer support team, suppliers or service providers (whether via mail, email or through telephone enquiries), your responses to a market survey, and from interactions with National AC Parts’s Partners or as otherwise notified to you at the time.

Using Personal Information
We only collect, hold and handle information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by law, court, or tribunal order. You agree that we may use your Personal Information for the purposes for which we collect it and for related purposes which would be reasonably expected by you. If all or some of your Personal Information is not collected or cannot be verified, we may be unable to provide you with our services or a customised experience, engage with you, or do business with you.

How we share Personal Information with other parties
We may share your Personal Information with our Partners and the suppliers and service providers who help with our business operations and services, including in relation to transactions, fraud prevention, identity verification, payment collection, marketing, customer service, and technology services.

Consent
We may require your consent to use and/or disclose your Personal Information if we need to use your information for a purpose that is not related to the purpose for which it was collected. If you do not consent to National AC Parts collecting, using and/or disclosing your Personal Information for such other purposes, this may affect National AC Parts ability to deliver and improve our products and services, or to engage or do business with you.

Marketing and privacy
We may send marketing materials from time to time to those who have provided us with Personal Information about products and services offered by us and our Partners. We may use your Personal Information to make inferences and present more relevant content, such as your preferred retailers, purchase and spending habits.

If you receive newsletters or other marketing communications from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message. Even after you opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. Unless otherwise required to process your requests earlier by law, it may take up to 5 business days to process your opt out requests in relation to receipt of electronic marketing materials such as emails and SMS, and up to 30 days for all other marketing-related requests.

Even after you’ve opt-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, outstanding payment inquiries, surveys or recalls, or any questions regarding a specific order.

Controlling Your Tracking Tools
Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your device to block all cookies, you may disrupt certain web page features, and limit the functionality we can provide when you visit or use our mobile app. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. If you continue without changing your settings, we will assume that you are happy to receive all cookies on this Site. You can change your cookie settings at any time. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals.

Cookies and third party analytical services
We use cookies and track IP addresses via the National AC Parts mobile app so we can improve our services and enhance your user experience. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of the website. However, declining our Cookies may interfere with your use of the website.

Protecting Personal Information
We will keep your Personal Information secure by taking reasonable steps to protect it from misuse, loss, and unauthorised access, use, modification, and disclosure. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.

We also review our security procedures periodically to consider appropriate new technology and updated methods. Only properly authorised people who have a need to access Personal Information to perform their job will be able to see or use that information. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.

Accessing and requesting correction of Personal Information
We will strive to ensure that information about you is accurate when we collect or use it. We will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date.

Unless we do not agree to your request for access to Personal Information, in most cases we will provide you with access as soon as reasonably possible following receipt of your request. If you request corrections to your Personal Information and we agree with your request, these changes will be made as soon as practicable. If we do not agree to your request for correction, we will notify you of the reasons why and will note your request on the record.. If you are dissatisfied with our refusal to provide you with access to, or correct, your Personal Information you may also complain to the applicable regulator in your jurisdiction.

Subject to the terms set out in the National AC Parts Terms and Conditions, we may retain your information for a period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud or risk, enforce our Terms and Conditions and/or Warranty and Returns Policy, or take other actions as required or permitted by law.

Contact us
If you have a query or concern regarding the way we collect and handle your personal data, or would like to exercise your rights and choices, you can get in touch by emailing daikin@nationalacparts.com.au.